OGUY treats each customer like family. We want to hear from you and we want your feedback. We believe we are a stronger company by listening and adapting to the needs of our customers. We strive to create the perfect shorts for our men, and in order to do so we must keep an open dialogue on what you need.
We will respond to all inquiries no later than 24 hrs upon receipt.
Have any questions or concerns?
We’re always ready to help!
Send us an email to
If for any reason you are not happy with your purchase, you may return the item(s) within 30 days for a refund back to the original form of payment, less the shipping charge. Please return items in original condition (unworn, unwashed, unaltered) with the tags attached. Items that do not meet these criteria will be denied. Final sale items are non-refundable and non-exchangeable.
*OGUY reserves the right to decline the return of your item(s), or assess a 15% re-stocking fee if the above terms have not been followed.
Please allow up to 2 weeks from the time you mail your order for the return or exchange to be processed. An email will be sent to you once the return or exchange has been processed.
Please Note: A $7.95 fee will be assessed to all shipments that are returned because of failure to be delivered due to an incorrect address provided by the customer.
Do you provide International delivery?
We provide international delivery using standard delivery rates. We will assess customs and international rates once the address of delivery has been confirmed.
What are your delivery options?
We ship via FedEx, UPS, and United States Postal Service. We will ship your order for free within the United States using the least-cost method. If you require faster delivery, we can accommodate you but we will have to charge for shipping.
How do I track my order?
We will provide you with a track number when you order is complete and will ship via FedEx, UPS, and United States Postal Service.
How can I contact your couriers?
We use tracking numbers for all packages and will provide you with the tracking number via email once the item has been shipped. All packages can be tracked directly with the courier utilized.
TERMS | PRIVACY
All transactions on Oguyapparel.com take place via secure server link, 128 bit ssl (secure socket layer) encryptions. Credit/debit card are processed using PayPal.com, no information is stored on our database.
TERMS & CONDITIONS
Oguyapparel.com and all content of the site are protected by copyright laws, trademarks and/or other intellectual property rights. All content is property of OGUY APPAREL INC. We reserve the right to revise prices and details at any time without notice. All items are subject to availability. Color accuracy on the website may vary according to the computer use and cannot be guaranteed. Oguyapparel.com may provide third-party links for users' convenience, however OGUY has no control over the content of these linked sites.
What information do we collect?
OGUY is committed to protecting your privacy. We collect information from you when you register on the site, place an order, enter a contest or sweepstakes, respond to a survey or communication such as e-mail, or participate in another site feature. When ordering or registering, we may ask you for your name, e-mail address, mailing address, phone number, credit card information or other information. You may, however, visit our site anonymously. We also collect information about gift recipients so that we can fulfill the gift purchase. The information we collect about gift recipients is not used for marketing purposes. Like many websites, we use "cookies" to enhance your experience and gather information about visitors and visits to our websites. Please refer to the "Do we use 'cookies'?" section below for information about cookies and how we use them.
How do we use your information?
We may use the information we collect from you when you register, purchase products, enter a contest or promotion, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways: To personalize your site experience and to allow us to deliver the type of content and product offerings in which you are most interested. To allow us to better service you in responding to your customer service requests. To quickly process your transactions. To administer a contest, promotion, survey or other site feature. If you have opted-in to receive our e-mail newsletter, we may send you periodic e-mails. If you would no longer like to receive promotional e-mail from us, please refer to the "How can you opt-out, remove or modify information you have provided to us?" section below. If you have not opted-in to receive e-mail newsletters, you will not receive these e-mails. Visitors who register or participate in other site features such as marketing programs and 'members-only' content will be given a choice whether they would like to be on our e-mail list and receive e-mail communications from us.
How do we protect visitor information?
We implement a variety of security measures to maintain the safety of your personal information. Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. When you place orders or access your personal information, we offer the use of a secure server. All sensitive/credit information you supply is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our databases to be only accessed as stated above.
Do we use "cookies"?
Do we disclose the information we collect to outside parties?
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information unless we provide you with advance notice, except as described below. The term "outside parties" does not include our business. It also does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others' rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.
How can you opt-out, remove or modify information you have provided to us?
Contact us by sending an email to email@example.com